Terms & Conditions

Resilient Plumbing and Heating Ltd: Terms and Conditions

Welcome to Resilient Plumbing & Heating, the trading name of Resilient Plumbing and Heating Ltd. These Terms and Conditions govern your use of our services, so please read them carefully. By using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.

1. Scope of Services

Resilient Plumbing & Heating provides plumbing, heating, maintenance, and gas services in the United Kingdom. Our services include but are not limited to:

• Installation of plumbing fixtures
• Repair and maintenance of plumbing systems
• Installation and servicing of heating systems
• Gas appliance installation, repair, and maintenance
• Landlord gas safety certificates
• Emergency call-out services

2. Service Agreement

When you engage our services, you enter into a service agreement with Resilient Plumbing and Heating Ltd. This agreement outlines the scope of work, timelines, costs, and other relevant details. Both parties must adhere to the terms outlined in the service agreement.

3. Payments

Payment for our services is due upon completion of the work, unless otherwise agreed upon in writing. We accept cash, cheque, bank transfer, or other agreed-upon payment methods. Invoices will be provided upon request or as outlined in the service agreement.

4. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please notify us as soon as possible. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

5. Liability

While we strive to provide high-quality services, Resilient Plumbing and Heating Ltd cannot be held liable for any damages, losses, or injuries arising from the use of our services. We are not responsible for any damage to property or belongings during the course of our work.

6. Warranty

We stand behind the quality of our workmanship. Our services are covered by a warranty, the details of which will be provided in the service agreement. This warranty covers defects in materials and workmanship under normal use for a specified period.

7. Privacy

Resilient Plumbing and Heating Ltd respects your privacy and is committed to protecting your personal information. Any personal data collected during the course of our services will be handled in accordance with our Privacy Policy.

8. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be resolved in accordance with the laws of the United Kingdom.

9. Amendments

Resilient Plumbing and Heating Ltd reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@resilientplumbingandheating.co.uk.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.