Privacy Policy

Resilient Plumbing and Heating Ltd: Privacy Policy

At Resilient Plumbing and Heating Ltd (trading as Resilient Plumbing & Heating), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services or interact with us.

1. Information We Collect

We may collect personal information from you when you:

• Use our website
• Contact us by phone, email, or other means
• Engage our services
• Provide feedback or participate in surveys

The types of personal information we may collect include:

• Name
• Contact information (email address, phone number, address)
• Payment details
• Information related to the services you require

2. How We Use Your Information

We may use your personal information for the following purposes:

• Providing and managing our services
• Communicating with you regarding your inquiries, appointments, or service requests
• Processing payments for our services
• Sending you important updates or notifications related to our services
• Improving our services and customer experience
• Complying with legal and regulatory requirements

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers who assist us in delivering our services (e.g., payment processors, IT support)
• When required by law or to protect our legal rights
• With your consent or as otherwise disclosed to you

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures to safeguard your data, including encryption, firewalls, and secure servers.

5. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request the deletion of your personal information
• Opt-out of receiving marketing communications from us
• Object to the processing of your personal information
• Withdraw consent where we rely on your consent for the processing of your personal information

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@resilientplumbingandheating.co.uk.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.